FAQ

1. How long are shipping times?

Your products will typically ship within two business days of your order, and then take up to two weeks to be delivered. There are some products that take up to 30 days to be delivered due to high demand. Each product has an estimated delivery time that you can find in the product description. 

 

2. What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Free return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fancypawspetshop.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fancypawspetshop.com.

Please, click on the "Return Policy" located at the bottom of our page to review the full refund policy. 

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please contact us at Support@FancyPawsPetShop.com, so we can process your return.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us at Support@FancyPawsPetShop.com, and we will resolve this.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.